As a cloud-based unified communication and collaboration platform, Intermedia Unite combines a next-generation, full-featured phone system with web/video conferencing, screen sharing, team chat, file management, and much more. Plus, with integrated desktop and mobile apps that allow for a seamless transition to the field or to the office, Jordan Associates’ customers now have an all-in-one solution that eliminates the need to cobble together a bunch of solutions, in order to deliver what Unite provides.
Sachs notes that he expected “growing pains” as Unite got going, but he hasn’t seen any. “I actually am very surprised,” he says. “From quoting to installation, this product is much, much easier to implement than even the original hosted PBX product that Intermedia was selling.”
While customers are drawn to Unite as a complete communications solution -- and are delighted both to save money, have the peace of mind that comes with a 99.999% uptime SLA, not to mention getting rid of the PBX box hanging on the wall or taking up space in the corner closet -- Sachs says one of Unite’s biggest selling points is the call flip feature.
“With the old systems, a customer can be stuck on a call with a client, unable to get out of the office,” he says. “But now they can move the call transparently to a mobile device and just keep talking. That can seal the deal right there.”
As an Intermedia partner, Sachs likes what he considers to be the best-in-class support and customer service, aggressive pricing to improve Jordan Associates’ margins, the easy implementation and seamless onboarding, and Intermedia’s lead generation that helps to expand his customer base.