The Challenge
As cloud phone service grew in popularity, Fisher’s knew it needed a rock-solid solution that would provide the reliable, dependable service customers had come to associate with Fisher’s. But finding a provider that delivered a highly reliable solution that met Fisher’s stringent standards, AND one that allowed Fisher’s to sell under its own brand, was nearly impossible to find. Intermedia’s Cloud PBX delivered exactly the level of support and reliability Fisher’s, and its customers, were looking for. Plus, Intermedia’s private label partner program was unique in allowing Fisher’s to brand under their own name, preserving the customer confidence upon which it had built its reputation.
Explains Fisher’s Technology Director of Programs, Mike Rudolph, “Our customers trust us and the relationship that we’ve built. It’s important to Fisher’s that we create a customized solution based on our clients’ needs while delivering a solution that reinforces our reliability and dependability,” Rudolph says. “To that end, we are extended members of our customer’s leadership and able to unify case management, security and support services across a single neck to choke. Our client’s should not have to understand if there is an issue with their internet provider, hosted phone provider or the desktop/mobile device when opening a ticket, they have one number and organization to handle the event. Intermedia has been a terrific partner for us because it allows us to own the relationship but is always there to provide significant sales, marketing, and service support whenever we need it.”
Unlike so many other partners, Intermedia lets Fisher’s be Fisher’s, he says. Customers can dive into Intermedia’s white-label portal without feeling as if they’re leaving Fisher’s network. Intermedia supplies all of the sales and marketing materials that Fisher’s can easily rebrand as part of its own sales and marketing efforts.