ENC Technologies Improves Reliability and Cloud Commissions by Bidding Bon Voyage to Vonage

“100 percent of our clients use at least one data or voice Intermedia service”

The Background

“You control your own happiness,” declares Michael Stevenson, Owner & Operator of ENC Technologies. After 15 years of commuting in Atlanta traffic and being at the mercy of someone else’s direction, Stevenson knew it was time for a change.

Stevenson leveraged his 20-year IT career and built his own business. His 40+ clients range from small home-based offices looking for basic troubleshooting, to county-wide education systems with complex networking needs, to multi-state medical and legal practices with industry specific software and hardware requirements. However, there’s one thing they all have in common – each uses at least one service from Intermedia.

Stevenson explains: “Intermedia runs their business much in the same way that I do mine. If you are good at what you do, you shouldn’t have to lock clients into contracts. I’d rather solve their problem, bill them for services rendered, and know that they’ll come back when they need me. Similarly, Intermedia generally doesn’t require their customers to sign up to long-term service contracts because of the confidence they have in their offering.”

ENC Technologies hasn’t always benefited from this level of reliability and support though…

ENC Technologies

Company Profile:
ENC Technologies delivers customized IT solutions for clientele of all sizes

Headquarters: Canton, Georgia

The Challenge

Stevenson chose to partner with Intermedia in 2013 when Microsoft® switched to “per user” licensing. Microsoft’s pricing model change made set up and Exchange server maintenance cost prohibitive. “Hosting Exchange with Intermedia was a no-brainer. They had the highest reliability ratings,” recalls Stevenson.

While things were going well on the data side, Stevenson had encountered some difficulties with his cloud voice business partner. He explains: “During 2013, Vonage was suffering from a lot of outages. It seemed to be happening every two weeks or so, and always at the worst times. When I called into support, I’d only get a recording that confirmed the outage. Many of my clients were used to analog phones that never went down, so these interruptions were a big problem. I bill my clients hourly as well so these issues were costing them money. I felt horrible for having recommended the service in the first place.”

The Solution

Given his uptime and support experience on the data side, Stevenson decided to methodically move his clients to Intermedia’s Cloud PBX system.

“Of all the cloud voice providers that I have encountered, none have equaled the reliability of Intermedia. I always tell my clients that you get what you pay for. Uptime is everything,” shares Stevenson.

Stevenson’s experience also extends to Intermedia’s award-winning support, as certified by J.D. Power. “Intermedia’s support is the best--no question. While my background includes administering PBX, there are a lot of intricacies involved in cloud voice, and access to the backend isn’t always possible. The voice support that we receive is truly incredible. The whole VoIP support desk team goes above and beyond for my business.”

Of all the cloud voice providers that I have encountered, none have equaled the reliability of Intermedia. I always tell my clients that you get what you pay for. Uptime is everything.

Michael Stevenson,
Owner & Operator, ENC Technologies

Products They Use

The Benefits

No longer is Stevenson concerned with reliability issues. With 100 percent of ENC Technologies’ clients using at least one Intermedia service, Stevenson can fulfill his passion of helping others, while living life to the fullest, spending more time with his family.

This weekend Stevenson is off to race his motorcycle. “Intermedia helps me do more of what I love. I get to spend less time babysitting email servers and addressing emergency outage issues for unhappy clients, and more time with my family,” states Stevenson. “With Intermedia, running a successful cloud business is a lot less stressful.”

Branching out on my own with Intermedia as my partner has been wonderful. I’ve never looked back,” concludes Stevenson.

Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

J.D. Power 2016 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

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