“Then I remembered seeing that Costco had chosen a phone service provider that offered special pricing for members,” states Gust. “Since I’d had such great experiences with other Costco products and services in the past, I decided to give Intermedia (the Costco provider offering the voice services) a call. Intermedia immediately answered all my questions and put my mind at ease. When I asked what would happen if the internet service went out, I learned that Intermedia’s system could route calls to other phones. Within 15 minutes, I had the exact information I needed and felt confident moving forward.”
Within one week, Gust’s phones and lines were being ported over to Intermedia’s Cloud PBX system. And during this two-week migration process, employees were able to use either line. Unfortunately, in the midst of the migration, Gust’s fears became a reality: Hurricane Irma hit.
“Florida was in the path of the largest hurricane registered in history,” states Gust. “After the hurricane, since my business was without internet or phone service, I contacted Intermedia via cell phone. They assisted in routing calls to all available cell phones, so that multiple phones would ring at the same time. Intermedia allowed my staff to continue communicating with our customers in a timely manner. Without Intermedia, my business would have lost two weeks of revenue!”