“Just as I was about to pull the plug on the cloud idea altogether, a vice president at Ingram Micro recommended Intermedia,” shared Ortiz. “I immediately found Intermedia to have a more future-proofed offering and a much more advanced control panel. It’s been an all around great experience.”
In addition to delivering greater peace of mind, Intermedia has helped Crowne Hill to scale their cloud business. “With Intermedia, we have seen better returns and margins from the onset. Intermedia has helped us achieve the volume that we needed to scale the cloud business. In fact, business has never been better,” stated Ortiz.
Ortiz attributes reaching this level of success to Intermedia’s support network. “The onboarding team is incredibly valuable,” said Ortiz. “Everyone is so knowledgeable and on the ball. Even the individuals that answer the phones late at night operate at this same exceptional level.”
Due to the quality of support Ortiz experienced with Intermedia on the data side, Crowne Hill had the confidence to expand into new markets. Ortiz explains: “I’d seen other guys make good money with minimal effort selling VoIP systems, so I was intrigued. But I’m not a voice guy. But with Intermedia, making this transition has been an easy one. When clients don’t have to buy any hardware, pricing is per line, and there’s just a month-to-month commitment, Intermedia voice services are a no brainer. It’s been tremendously helpful to be able to call Intermedia’s VIP Desk whenever we need help with a sale. We can tell them what the customer wants and the Intermedia team will build out the quote for us, with margins already included. It’s so reassuring to have Intermedia to fall back on as I learn this new space.”