Blue Circle had earned its reputation as a reliable telecom solutions provider. Trouble was, the company was encountering voice partnership concerns.
“We sourced on-premises phone systems from Toshiba for a long time. Truth be told, we had been hesitant about jumping into the hosted voice space. In the early days, we had heard so much negative feedback from companies that had switched to a hosted solution. But we knew it was time to make the transition when requests for cloud voice services surged,” said Gagnon.
Initially, Blue Circle partnered with RingCentral for cloud voice, but Gagnon quickly became frustrated with the platform: “We found RingCentral to be cumbersome. The platform was regularly changing, making management of even basic settings a challenge. It also felt like we got a new person whenever we’d call into their support, with a different answer to match,” recalled Gagnon.
Gagnon knew Blue Circle needed to make the transition to cloud voice, but their experience thus far had left them wishing for a different solution. Was there a better way?