Since implementing these solutions, ARCpoint Labs has improved franchisee satisfaction and has gained peace of mind, knowing that files are secure and email is highly available. King said she sleeps better knowing she has a partner like Intermedia providing the uptime and protection the company needs.
Intermedia has also helped in increasing franchise sales. “A big part of selling franchises is making sure franchisees are satisfied with the support they receive,” said King. “We need to show that we have the infrastructure to support their businesses. And when our franchisees are satisfied, they’re more likely to give positive validation to future franchisees, ultimately increasing franchise sales.”
King also finds peace of mind in the service and support she receives from Intermedia. Initially, she wanted to work with a smaller, local company and thought that a bigger company like Intermedia wouldn’t give them the service and support they needed. King readily admitted that she was wrong and that when she calls Intermedia for support, they often know her by name.
“Intermedia’s support is the standard I use for all vendors now,” said King. “I can call any time day or night and speak to someone who is personable and who never makes me feel stupid for not having all the answers. No other vendor can provide this level of service. Intermedia has spoiled me.”
This service was recently put to the test when one of ARCpoint Labs’ franchisees experienced a ransomware attack. The computer wasn’t yet protected under SecuriSync®, but it made it clear to King that she needed a plan to provide franchisees with the technology. Intermedia quickly put together a plan to protect their computers and version their data for a nominal monthly fee.
“I came to Intermedia with a problem, and they immediately solved it, in just a couple hours,” said King. “Few companies the size of Intermedia can help instantly like that. It’s amazing.”
As ARCpoint Labs looks to the future, its partnership with Intermedia holds strong. They will soon be rolling out voice services and will pass along discounted pricing to franchisees. King advises other companies, particularly franchise groups, to take the time to investigate all that Intermedia has to offer. “It’s truly a one-stop shop, and you can’t beat their customer service. They’re dependable, knowledgeable and always there for me. Intermedia solves all my problems.”
About ARCpoint Labs
ARCpoint Labs is a Greenville, S.C.-based full-service national third-party provider / administrator providing Accurate, Reliable, and Confidential drug, alcohol, DNA and clinical testing, employment / background screening and corporate wellness programs and services. After the success he saw with his own drug screening facility in 1998, 17-year industry expert Felix Mirando saw the growth potential of the brand and founded ARCpoint Franchise Group LLC in 2005. ARCpoint Labs has become one of the fastest growing and most flexible models in the franchise industry behind the leadership of Mirando, the brand’s chief executive officer. To stay ahead of trends in the space, Mirando has assembled a corporate team of experts that are constantly looking for new revenue streams to benefit existing franchisees and attract new qualified operators to the system. ARCpoint Labs has over 100 locations across the country with plans to grow to 325 franchise locations nationwide by 2020. In 2017, Entrepreneur Magazine ranked ARCpoint Labs at #120 in the top 500 franchises in the U.S. The brand was also recognized on the Inc. 5000 list of fastest growing companies in 2014 and 2016 and is nationally recognized as a member of the Drug and Alcohol Testing Industry Association (DATIA) and Substance Abuse Program Administrators Association (SAPAA). For more information on ARCpoint Labs visit http://arcpointlabs.com/.
SecuriSync® is either a trademark or registered trademark of Intermedia.net, Inc. in the United States and/or other countries. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Mac is a registered trademark of Apple Inc.