With Intermedia’s expertise, ABC Stores migrated all 400 email accounts from iNotes to Exchange Email in less than three weeks. It came off without a hitch. “We experienced no downtime during the changeover from one system to the other,” said Yim. Users were able to switch with all of their email and contacts intact.
Beyond the migration, Intermedia provided solid support for day-to-day operations. “The help desk responsiveness is very quick,” said Awaya. Intermedia’s Knowledge Base is also very good and simple to follow, according to Yim. IT is now able to self-manage changes to user accounts and configurations. Previously they had to submit requests by email to the hosting provider, adding delay and complexity.
Another benefit has been high reliability. “The system is giving us more stability, as far as relative uptime,” he said.
Asked if he would recommend Intermedia to others, Awaya said, “I would recommend your company and your service. Overall, our experience has been very positive.”