How Contact Centers Can Emerge Unscathed from the Great Resignation
Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
September 26, 2022
5 mins to read
Contact Center Unified Communications
The Complete Guide to Contact Center Performance Management
Optimize your organization’s customer support with this guide to contact center performance management.
August 22, 2022
5 mins to read
Contact Center Unified Communications
The Best Remote Contact Center Metrics for Tracking Performance
Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
August 12, 2022
5 mins to read
Contact Center Unified Communications
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
August 1, 2022
5 mins to read
Contact Center Unified Communications
3 Ways AI Is Transforming Contact Centers in 2022
AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.
July 11, 2022
5 mins to read
Contact Center Unified Communications
5 Reasons Your Business Needs a Contact Center
Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
July 5, 2022
5 mins to read
Contact Center Logistics & Transportation Unified Communications
International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.
June 24, 2022
5 mins to read
Contact Center Unified Communications
6 Tips for Remote Contact Center Management
Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.
June 21, 2022
5 mins to read
How to Build a Profitable Inbound Contact Center
With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice […]
May 30, 2022
5 mins to read
8 Contact Center Technologies You Should Know About
Contact centers are the heart of your customer experience strategy. They are the first line to address customer queries, resolve problems, and build trust. In the modern world, customers […]
May 24, 2022
5 mins to read
Contact Center vs. Call Center: Which One Do You Need?
The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]
April 18, 2022
5 mins to read
Your Contact Center Should Be Cloud-Based
The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]
April 12, 2022
5 mins to read