Contact Center Unified Communications
San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity
“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff still raves about to this day.”
July 8, 2022
6 mins to read
What Is Cloud Communications?
More businesses are using cloud communications today. Find out what it is and how your organization can benefit from cloud technology.
July 4, 2022
5 mins to read
Contact Center Unified Communications
How UCaaS and CCaaS Working Together Creates Magic
Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.
June 27, 2022
5 mins to read
Contact Center Unified Communications
Are Remote Agents Receiving Enough Coaching to Be Successful?
Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.
June 20, 2022
6 mins to read
Moving to the Cloud Unified Communications
6 Benefits of VoIP for Small Business
Cloud-based calling offers important advantages, including lower costs and greater flexibility. Learn about the benefits of VoIP for small business.
June 13, 2022
5 mins to read
Contact Center Unified Communications
Customer Service Automation: 5 Tasks Ripe for Speeding Up
Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.
June 7, 2022
5 mins to read
How to Provide a Superior Digital Customer Experience
Because more customer interactions happen online, businesses need to deliver a great digital customer experience. Find out how to enhance your online CX.
June 6, 2022
5 mins to read
The Importance of Owning Your Customer Relationships
Find out how you can own your customer relationships when you partner with Intermedia. As a UCaaS and CCaaS reseller, you can provide an excellent CX.
May 7, 2022
5 mins to read
How to Optimize the Customer Journey Touch by Touch
For companies to thrive and grow, they must prioritize customer experiences. That includes many different touchpoints and interactions, especially with omnichannel options. As customers […]
April 26, 2022
5 mins to read
Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small
Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.
April 19, 2022
5 mins to read
5 Ways the Cloud Enables Business Communication
Now that the cloud has become a mainstay in the business world, we’re starting to see the true impact of cloud business communications. Most companies use the cloud — 91 percent use the […]
April 11, 2022
5 mins to read
CCaaS for Small Business: Utopia or Reality?
Small businesses are often fast adopters of technology. Still, they often think they’re “too small” to need something that they see as enterprise-specific. That can be the case with […]
April 5, 2022
5 mins to read