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Search Results for: contact center

143 results found

View post: Advantages of Enterprise Email OWA

Advantages of Enterprise Email OWA

Posted on March 29, 2021

Email is a core channel for business communications, and it’s something most of us couldn’t function without. We’re accustomed to it – a 2019 Adobe study found that US adults spend at least three hours a day checking work email and two hours a day checking personal email. Email is convenient. And, with cloud-based solutions, it’s always accessible from any device. With Outlook Web Access (OWA), Microsoft’s web-based email client, users gain all the benefits of a full-featured email client plus the advantages of the cloud. Let’s take a deeper look at why using a web-based solution can benefit your business and the unique advantages of enterprise-grade email with OWA as a part of Microsoft Office 365.

View post: What Is SIP Trunking?

What Is SIP Trunking?

Posted on February 2, 2021

Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).

View post: Phone Systems and Business Continuity – Will Your Communications Survive?

Phone Systems and Business Continuity – Will Your Communications Survive?

Posted on January 28, 2021

Up-to-date phone systems and business continuity go hand in hand. While phone systems may seem like a communication tool of the past, they’re still an essential part of business growth. With 65 percent of customers preferring to contact a business via a phone call, your business shouldn’t phase out this form of communication just yet.

View post: Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move
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Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move

Posted on October 9, 2020

Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.

View post: How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment
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How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Posted on June 1, 2020

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.

View post: Top 10 Tips for Working at Home Effectively
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Top 10 Tips for Working at Home Effectively

Posted on March 19, 2020

With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.

View post: Benefits of a Modern Cloud Phone System
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Benefits of a Modern Cloud Phone System

Posted on February 19, 2020

As your small business changes and grows, the ability to scale becomes a top priority. As you expand and add more employees, you’ll need a new approach to communications. If you are still using legacy on-premise telephony systems, upgrading and scaling are harder to accomplish, requiring a larger investment in money and time.

View post: The ROI of Cloud-Based Phone Systems
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The ROI of Cloud-Based Phone Systems

Posted on December 17, 2019

If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.

View post: 7 Benefits of Video Conferencing
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7 Benefits of Video Conferencing

Posted on November 7, 2019

The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.

View post: Business continuity planning: The difference between staying afloat or going under

Business continuity planning: The difference between staying afloat or going under

Posted on October 24, 2017

There are three key elements every comprehensive strategy should have in place for handling disruptions – an Emergency Response Plan, a Crisis Communications Plan and a Business Continuity Plan.