Improve Customer Satisfaction and Agent Performance with Intermedia’s AI-Powered Evaluator Tool
Without exceptional customer service, your company will lose customers. It’s estimated that 90 percent of Americans use customer service as a factor in deciding whether or not to do […]
December 7, 2022
5 mins to read
The Definitive Guide to Communications-Enabled Business Processes
Find out what communications-enabled business processes are and how important they are to your business to have these in place.
October 24, 2022
5 mins to read
Support Unified Communications
3 Best Practices to Reduce Customer Churn
Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.
October 3, 2022
6 mins to read
Onboarding & Migration Unified Communications
Why CMOs Need to Rely on Technology to Succeed in 2022
Business success depends on the right technology you use. CMOs should rely on technology to do this. Find out the link between a CMO and technology.
September 28, 2022
5 mins to read
Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business
You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.
September 7, 2022
5 mins to read
The Giant List of Customer Service Techniques for 2022
In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.
August 30, 2022
6 mins to read
7 Skills You Need to Be a Great Customer Service Agent
Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.
August 29, 2022
5 mins to read
5 Essential Collaboration Apps All Businesses Should Be Using
With the right collaboration apps, your teams can stay connected and productive from anywhere. Find out what collaboration tools to consider.
August 15, 2022
5 mins to read
4 Clever Ways to Reduce Costs with Unified Communications
The cost of unified communications is well worth it because, with UC, you won’t just gain benefits, you’ll also be able to save money. Learn how.
August 8, 2022
5 mins to read
Moving to the Cloud Unified Communications
5 Top VoIP Apps Compared
If your business wants to benefit from cloud telephony, you’ll need a VoIP app. Let’s look at the best VoIP apps available.
July 26, 2022
6 mins to read
Contact Center Unified Communications
How to Deliver an Omnichannel Customer Experience
Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
July 18, 2022
5 mins to read
Contact Center Unified Communications
Here’s Why Every CMO Needs to Be a Customer Champion First
Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
July 12, 2022
5 mins to read