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Search Results for: contact center

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View post: Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System
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Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System

Posted on May 19, 2021

A company’s phone system is integral to every aspect of its work. But without reliable technology that can easily adapt to the changing needs of a business, systems become outdated and frustrations, and costs, mount.  So, what happens when a business meets this challenge?

View post: New to the Cloud? Here’s What You Need to Know

New to the Cloud? Here’s What You Need to Know

Posted on April 6, 2021

Is your business new to the cloud? You’re not alone. The cloud market has been increasing quickly over the past few years as businesses of all sizes – from SMBs and bootstrapped startups to global enterprises – have turned to cloud computing to solve problems, drive efficiencies, and stay competitive.

View post: Why Become a UCaaS Reseller?

Why Become a UCaaS Reseller?

Posted on March 15, 2021

Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.

View post: How to Use Phone Metrics to Make Better Business Decisions

How to Use Phone Metrics to Make Better Business Decisions

Posted on March 8, 2021

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.

View post: The Ultimate Guide to Small Business Phone Systems

The Ultimate Guide to Small Business Phone Systems

Posted on March 1, 2021

Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.

View post: Work from Wherever? What Will the New Normal Look Like in 2021
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Work from Wherever? What Will the New Normal Look Like in 2021

Posted on January 19, 2021

2021 is weeks away, and with it comes the hope of normalcy. As we’ve all learned, normal was a relative term, so now, we’re all saying the new normal. In the new year, there are many possibilities about what the workplace will look like, or if there will even be traditional workplaces anymore.

View post: 5 Reasons to Start Using Cloud Communications Today

5 Reasons to Start Using Cloud Communications Today

Posted on January 7, 2021

Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.

View post: Why Your Company Needs an Ergonomic Audit Today

Why Your Company Needs an Ergonomic Audit Today

Posted on January 4, 2021

With so many people working from home offices in 2020 for the first time, businesses have to re-think worker safety. If employees don’t have what they need to work effectively, the company faces increased risks. A lot of businesses focus on protecting against cyber-threats when addressing WFH security but equally important is worker health and safety. If you haven’t already, now’s the time to conduct an ergonomic audit to minimize exposure to workers’ compensation risk and to enable your teams to thrive while working from anywhere.

View post: Guidance for Customer Engagement in a Virtual Environment

Guidance for Customer Engagement in a Virtual Environment

Posted on December 29, 2020

Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.

View post: Create a Complete Communications Solution for Your Business that’s Fully Integrated
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Create a Complete Communications Solution for Your Business that’s Fully Integrated

Posted on October 28, 2020

About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.