Intermedia Archiving: The Next Step in Protecting Business Communications, Enhancing Productivity, and Creating a More Informed Organization

Intermedia is excited to introduce Intermedia Archiving, a data retention solution available to Intermedia customers that makes it fast and easy to find important communications when you need them. It automatically preserves, protects, and provides search and retrieval of critical business communications, including chat, short message service (SMS), phone calls, voicemails, and more. Unlike many systems, automatic retention and powerful search are built into the platform and are easy to enable simply by selecting the desired retention option that meets your business needs. Intermedia Archiving takes the guesswork out of configuring storage because it provides as much storage as you need to support your desired retention*.

This is important because as organizations expand their use of communications channels with Intermedia Unite, chat, SMS, and calls all contain business-critical and sensitive information that needs to be preserved with safeguards against accidental or inappropriate deletion. Intermedia Archiving makes it easy to preserve, identify and retrieve relevant interactions to support compliance with regulatory and internal governance retention requirements. Intermedia Archiving supports healthcare (HIPAA, CMS), financial services (BSA, SEC, FINRA, MiFID II) and legal industry retention periods and policies, data residency (US, Canada, UK), privacy (GDPR), data integrity, and security requirements.

In addition to protecting the organization’s valuable business information, securely storing business-critical information through digital archiving is just the first step in creating a rich knowledge repository that, when layered with Generative AI, will allow users to better tap into the collective intelligence of the organization. The institutional knowledge captured through Intermedia Unite Archiving can then be harnessed to enhance operational efficiency, productivity, and customer experience.

While archiving is essential for compliance, Archiving also addresses important productivity challenges for essentially every business. Sales teams, customer support and most other business functions generate communications that are also essential to retracing important decisions or ensuring you have a more complete view of customer interactions. This can help organizations improve performance, provide a better customer experience, and handle transitions, leaves, absences, and organizational changes more effectively.

Intermedia Archiving was developed following Intermedia’s acquisition of Akazio, a leading innovator in data and information archiving technology, last year. The Akazio and Intermedia teams developed this archiving solution, the first in a planned series, as part of Intermedia’s mission to deliver the products and support that simplify and amplify business efforts. It is designed to support a wide range of businesses with a simple, cost-effective, powerful service for preserving and quickly locating relevant communications. To learn more, https://www.intermedia.com/products/unite-archiving.

*Subject to the Fair Use limitations set forth in the Intermedia Archiving Product Schedule available at https://www.intermedia.com/legal

Craig Woods

Craig Woods is the Director of Product Marketing at Intermedia.