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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

View post: New Backup Service for Microsoft 365 protects vulnerable data
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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

View post: How to Grow Your Business as a UCaaS Provider
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How to Grow Your Business as a UCaaS Provider

Posted on February 17, 2022

Not all UCaaS providers structure their MSP partner relationships in the same way, and few of them do so with an approach that benefits your business. How do you choose the right provider whose partner model benefits your business the most?

View post: What is a PTR record? Do I need one?
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What is a PTR record? Do I need one?

Posted on February 15, 2022

One of the questions I get asked during email migrations is “What is a PTR record? Do I need one?” You may be wondering about messages in your own inbox… Who’s really […]

View post: 5 Secrets of Building a Customer-Centric Organization

5 Secrets of Building a Customer-Centric Organization

Posted on February 15, 2022

Companies that master putting the customer first can find sustainable, long-term success. However, it’s not as easy as just thinking the customer’s always right. Rather, it requires a […]

View post: The 1-2-3 Guide to Retaining Contact Center Employees

The 1-2-3 Guide to Retaining Contact Center Employees

Posted on February 15, 2022

Low call center employee retention is a major problem for companies of all sizes. Historically, call center turnover rates have ranged from 30 to 45 percent. These numbers are still about […]

View post: UCaaS Partnerships Made Easy

UCaaS Partnerships Made Easy

Posted on February 14, 2022

The communications solutions you provide to your customers need to be high-quality, reliable, and feature-rich. However, they should also be just as beneficial to you as the reseller. Many […]

View post: How a Contact Center Helps Improve Customer Experience

How a Contact Center Helps Improve Customer Experience

Posted on February 10, 2022

Above all else, the customer experience is king. You certainly need a great product or service. Still, customers will make decisions based on experiences if all other things are equal. As a […]

View post: The Complete Guide to Cloud-Based Phone Systems

The Complete Guide to Cloud-Based Phone Systems

Posted on February 9, 2022

Being able to communicate anywhere at any time is no longer a nice-to-have for businesses; it’s a necessity. Cloud-based phone systems provide this accessibility and so many other […]

View post: Why CRN is calling cloud software companies the next big bet
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Why CRN is calling cloud software companies the next big bet

Posted on February 9, 2022

CRN interviewed MDP managing partner and Intermedia Chairman, Zaid Alsikafi, and our CEO, Michael Gold, for its latest cover story. The question – why are private equity firms taking such an interest in cloud software companies?

View post: Recent Surveys Find Remote Work Successful, Executives Embracing It

Recent Surveys Find Remote Work Successful, Executives Embracing It

Posted on February 7, 2022

Since the pandemic started, remote work has taken off. While the number of people working from home has gone down somewhat in 2021 – over one-third of the U.S. workforce was working […]