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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

Not All UCaaS Providers Are the Same – Choose a Partner to Help You Grow

Posted on March 2, 2021

Unified communications as a service (UCaaS) has emerged as the sine qua non of cloud-based technology during the pandemic. It boosts business resilience and enables remote teams to stay productive and connected. And, as a software as a service (SaaS) solution, even the best products are budget-friendly for businesses of all sizes. Here’s the catch – not all UCaaS providers are the same. To get the most out of your unified communications system, choose a partner that will do more than offer standard benefits. Find one that will help you grow.

The Ultimate Guide to Small Business Phone Systems

Posted on March 1, 2021

Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.

Email Archiving Features Your Business Needs in the Digital Age

Posted on February 23, 2021

In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.

Is Your Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on February 22, 2021

Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.

Why Is Cloud Communications Important?

Posted on February 15, 2021

Successful businesses, big and small, understand the power and opportunity of the cloud. More companies are migrating their applications and data to the cloud for greater security, scalability, and ease. Cloud communications is one more set of tools that delivers benefits to users. Its importance is growing with the shift to remote work during the pandemic.

Video Conferencing: The Complete Guide

Posted on February 9, 2021

In 2020, businesses and individual users downloaded video conferencing apps in record numbers – in March alone, there were 62 million downloads. Video conferencing replaced in-person meetings during the pandemic, and it will continue to serve as a vital tool in the new normal. Has your organization adopted a platform that lives up to expectations for security, functionality, and usability? Use this guide to video conferencing to decide what features and benefits you want from your technology.

Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on February 4, 2021

Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.

The Newest Webinar Platform Features

Posted on February 3, 2021

Webinars started as a way for companies to save money. Instead of flying their valuable resources around the world for seminars or conferences, the information could travel to the experts to apprise them of the latest tools and technologies.

What Is SIP Trunking?

Posted on February 2, 2021

Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).

How to Implement Video Conferencing Right Now

Posted on February 1, 2021

Video conferencing platforms have become a necessity for modern workers in 2020. With remote work and distributed teams, getting together looks a little different. However, many organizations are unsure of how to implement video conferencing. They think it will be too complicated and costly. Or, they have concerns that employees won’t adopt it. Those are all common arguments against video conferencing. Luckily, they aren’t true.