Making the change to remote work? We're happy to help you stay connected Learn more >

Making the change to remote work?
We're happy to help you stay connected

Learn more

Contact Center

Related Topics:
View post: Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers
Contact Center, The Cloud

Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on October 1, 2020

Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
View post: Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients
Case studies, Cloud best practices, Contact Center

Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients

Posted on July 22, 2020

Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
View post: Tracking Contact Center Performance Without Missing a Beat: How to Monitor KPIs When the Team is Working Remote
Contact Center

Tracking Contact Center Performance Without Missing a Beat: How to Monitor KPIs When the Team is Working Remote

Posted on May 26, 2020

Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.

View post: Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
Contact Center

Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on May 19, 2020

To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
View post: Your Phone is Now Your Front Door
Contact Center, The Cloud, Voice and Unified Communications

Your Phone is Now Your Front Door

Posted on May 13, 2020

For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.

View post: How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic
Contact Center, The Cloud

How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic

Posted on April 2, 2020

Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.

View post: Answering the Call: Are Your Healthcare Communications Ready?
Contact Center, The Business Cloud

Answering the Call: Are Your Healthcare Communications Ready?

Posted on March 30, 2020

The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.

View post: Should You Remote-Enable Your Contact Center?
Contact Center, Mobility

Should You Remote-Enable Your Contact Center?

Posted on March 13, 2020

Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.

View post: Your Guide to Choosing the Best Contact Center Software
Contact Center

Your Guide to Choosing the Best Contact Center Software

Posted on December 18, 2019

Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience.

View post: What Is Contact Center as a Service (CCaaS)?
Cloud best practices, Contact Center, On-premises environments

What Is Contact Center as a Service (CCaaS)?

Posted on November 19, 2019

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so.  Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.
Trending Topics
Top Picks

Intermedia news

ZDNet finds Intermedia's file backup & sharing solution one of the most innovative tools for keeping businesses secure

Cloud best practices, On-premises environments, The Cloud, Voice: Cloud PBX

VoIP Game Changer: 5 must-haves for seamless adoption

Describing our services, Email Archiving, Exchange Email, News and announcements, On-premises environments, Security

Meet the New Standard for Business Email

Subscribe to our Blog via Email

Search for the insights you need

Try these topics: