Contact Center

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View post: How (and Why) to Create an Effective Communication Plan

How (and Why) to Create an Effective Communication Plan

Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.

July 25, 2022

5 mins to read

View post: How to Deliver an Omnichannel Customer Experience

How to Deliver an Omnichannel Customer Experience

Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.

July 18, 2022

5 mins to read

View post: Here’s Why Every CMO Needs to Be a Customer Champion First

Here’s Why Every CMO Needs to Be a Customer Champion First

Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.

July 12, 2022

5 mins to read

View post: 3 Ways AI Is Transforming Contact Centers in 2022

3 Ways AI Is Transforming Contact Centers in 2022

AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.

July 11, 2022

5 mins to read

View post: San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity

San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity

“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff  still raves about to this day.”

July 8, 2022

6 mins to read

View post: 5 Reasons Your Business Needs a Contact Center

5 Reasons Your Business Needs a Contact Center

Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.

July 5, 2022

5 mins to read

View post: How UCaaS and CCaaS Working Together Creates Magic

How UCaaS and CCaaS Working Together Creates Magic

Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.

June 27, 2022

5 mins to read

View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

June 24, 2022

5 mins to read

View post: 6 Tips for Remote Contact Center Management

6 Tips for Remote Contact Center Management

Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.

June 21, 2022

5 mins to read

View post: Are Remote Agents Receiving Enough Coaching to Be Successful?

Are Remote Agents Receiving Enough Coaching to Be Successful?

Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.

June 20, 2022

6 mins to read

View post: Customer Service Automation: 5 Tasks Ripe for Speeding Up

Customer Service Automation: 5 Tasks Ripe for Speeding Up

Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.

June 7, 2022

5 mins to read

View post: How to Provide a Superior Digital Customer Experience

How to Provide a Superior Digital Customer Experience

Because more customer interactions happen online, businesses need to deliver a great digital customer experience. Find out how to enhance your online CX.

June 6, 2022

5 mins to read