Agent Workforce Optimization: The Step-By-Step Guide
Posted on October 17, 2022
Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so. Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.
Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.