Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so. Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.
Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.
