Contact Center

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View post: How To Get the Best Virtual Contact Center Software for Your Business

How To Get the Best Virtual Contact Center Software for Your Business

Support teams operate best with virtual contact center software, but evaluating different platforms can be challenging. Learn how to find the right one for you.

June 22, 2023

6 mins to read

View post: The Ultimate Guide to Understanding How a Hosted Contact Center Works

The Ultimate Guide to Understanding How a Hosted Contact Center Works

If you want to enhance your customer support, you may be wondering if it’s worth it to invest in a hosted contact center. Learn more about the service here.

May 30, 2023

5 mins to read

View post: How To Choose the Best Contact Center Platform

How To Choose the Best Contact Center Platform

An excellent contact center platform helps you manage your inbound and outbound calls with ease. Find out how to pick the best service for your organization.

May 18, 2023

6 mins to read

View post: Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new […]

May 17, 2023

3 mins to read

View post: The Top IVR Solutions and Features To End Your Customer Service Woes

The Top IVR Solutions and Features To End Your Customer Service Woes

Excellent service can decide whether a customer stays loyal to your brand or goes somewhere else. Learn how IVR solutions can eliminate customer service woes.

May 16, 2023

5 mins to read

View post: What Do Complete Contact Center Solutions Look Like?

What Do Complete Contact Center Solutions Look Like?

Fulfilling customer needs requires effective contact center solutions. What comprises a complete software system? Discover the necessary features.

May 5, 2023

6 mins to read

View post: The Complete Guide to Using a Cloud-Based Phone Service

The Complete Guide to Using a Cloud-Based Phone Service

UCaaS enables you to offer your customers a reliable, feature-rich communica­tions platform that can be the mainstay of flexible hybrid and remote offices, today and in the future.

May 4, 2023

6 mins to read

View post: What Is a Contact Center, and Why Do You Need One?

What Is a Contact Center, and Why Do You Need One?

Customer support is as valuable as the products or services you sell. Discover how a contact center can make a positive difference for your organization.

April 19, 2023

5 mins to read

View post: The 10 Essential Call Center Phone Systems Features

The 10 Essential Call Center Phone Systems Features

The strength of your customer service depends on having the top call center phone systems features. Discover 10 of the components your call center must have.

April 5, 2023

5 mins to read

View post: 6 VoIP Contact Center Solutions To Take You Into the Future

6 VoIP Contact Center Solutions To Take You Into the Future

Your VoIP contact center solutions can help or hinder your business. For example, 40% of customers will stop buying from a company after a poor experience. On the other hand, clients spend […]

March 30, 2023

6 mins to read

View post: How To Implement a Simple IVR System in No Time

How To Implement a Simple IVR System in No Time

A simple IVR system can optimize your customer service. Learn what an IVR system can do for your company, the best way to set one up, and the mistakes to avoid.

March 22, 2023

6 mins to read

View post: 8 Contact Center Tools You Can’t Do Without

8 Contact Center Tools You Can’t Do Without

Without the right contact center tools, your company will struggle to provide service that keeps clients loyal. Learn about the eight features you must have.

March 13, 2023

5 mins to read