Contact Center

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View post: Contact Center Solutions: The Complete Guide

Contact Center Solutions: The Complete Guide

More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]

February 24, 2024

5 mins to read

View post: How Contact Centers Use Electronic Health Records to Improve Patient Interactions

How Contact Centers Use Electronic Health Records to Improve Patient Interactions

When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]

February 23, 2024

3 mins to read

View post: 7 Signs You Need an IVR Service Right Now

7 Signs You Need an IVR Service Right Now

Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.

February 16, 2024

5 mins to read

View post: Can a VoIP Contact Center Work for Your Business?

Can a VoIP Contact Center Work for Your Business?

A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.

February 8, 2024

6 mins to read

View post: Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition

Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition

As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]

January 31, 2024

4 mins to read

View post: 5 Cloud Contact Center Solutions for Every Business Out There

5 Cloud Contact Center Solutions for Every Business Out There

The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.

January 29, 2024

5 mins to read

View post: VoIP Contact Center Essentials: The Only Guide You Need

VoIP Contact Center Essentials: The Only Guide You Need

Find out why a VoIP contact center is best for businesses that need to handle a steady flow of customer support calls or manage constant client outreach.

January 24, 2024

5 mins to read

View post: Which Contact Center Phone Software Is Good for You? 10 Must-Have Features

Which Contact Center Phone Software Is Good for You? 10 Must-Have Features

Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.

January 18, 2024

6 mins to read

View post: Creating More Efficient and Effective Customer Interactions with Intermedia Contact Center and Envision Analytics

Creating More Efficient and Effective Customer Interactions with Intermedia Contact Center and Envision Analytics

As businesses increasingly rely on the Intermedia Contact Center platform to streamline and facilitate better customer care, the integration of Envision Analytics marks a significant leap forward in creating more insightful and enduring customer connections.

January 9, 2024

3 mins to read

View post: Contact Center Solutions: The Updated 2024 Guide

Contact Center Solutions: The Updated 2024 Guide

Modern contact center solutions do so much more than traditional call centers and continue to add exciting features. Find out more in this updated guide.

January 8, 2024

5 mins to read

View post: The A to Z Guide to Contact Center Phone System Software

The A to Z Guide to Contact Center Phone System Software

Learn how contact center phone system software improves employee efficiency and the customer experience. Plus, see how easy it is to install with Intermedia.

January 3, 2024

6 mins to read

View post: Choosing Between Cloud Contact Center Providers: 7 Pointers To Help You Decide

Choosing Between Cloud Contact Center Providers: 7 Pointers To Help You Decide

If you’re trying to decide which are the best cloud contact center providers, the choices can be overwhelming. Find out what characteristics matter most.

December 18, 2023

5 mins to read