Contact Center
8 Contact Center Tools You Can’t Do Without
Posted on March 13, 2023
Without the right contact center tools, your company will struggle to provide service that keeps clients loyal. Learn about the eight features you must have.
Contact Center, Features, Voice and Unified Communications
Are You Getting the Most Out of Your IVR? 6 Things to Look Out For
Posted on March 13, 2023
Getting an IVR up and running may seem daunting, but just remember the first item on this list – keep it simple. For many businesses, a simple IVR setup is all that’s necessary to have a great customer experience.
Cloud best practices, Contact Center, Intermedia Unite, On-premises environments, The Cloud, Voice and Unified Communications
6 Reasons Why Your Small- or Medium-sized Business Needs Cloud Communications Solutions
Posted on March 6, 2023
Modernizing your small business phone system with cloud communications solutions can provide numerous benefits for your business: saving money, improving collaboration, streamlining your operations, improving call quality, and more.
Contact Center, Intermedia Unite, On-premises environments, The Cloud, Voice and Unified Communications
Unlock the Cost Savings, Mobility, Versatility, and Reliability of a Cloud-Based Phone System (aka UCaaS) for Your SMB
Posted on February 15, 2023
Cloud-based phone systems offer a host of features beyond just voice services, making them the ultimate solution for businesses looking to streamline their communications and collaboration.
Cloud best practices, Contact Center, Intermedia Unite, On-premises environments, Other providers, Partner Program, Usage tips, Voice and Unified Communications
How Cloud Communications (UCaaS) Can Open the Door into Managed IT for Copier Dealers
Posted on February 9, 2023
UCaaS enables you to offer your customers a reliable, feature-rich communications platform that can be the mainstay of flexible hybrid and remote offices, today and in the future.
Contact Center, Intermedia Unite, On-premises environments, Partner Program, The Cloud, Voice and Unified Communications
Why Being a UCaaS Reseller Makes Great (Dollars and) Sense
Posted on February 6, 2023
By offering UCaaS services as a reseller, you can increase profitability, differentiate yourself from your competitors, and offer your customers a more personalized solution for their communication needs.
Cloud best practices, Contact Center, Intermedia news, Intermedia Unite, The Cloud, Voice and Unified Communications
How to Implement a BYOD Policy in Your Organization
Posted on January 18, 2023
Creating a BYOD policy is critical for ensuring the security of your network and the devices connected to it. Learn how to develop an effective BYOD policy.
