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View post: Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on February 4, 2021

Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.

View post: How to Optimize the Customer Journey Touch by Touch

How to Optimize the Customer Journey Touch by Touch

Posted on April 26, 2022

For companies to thrive and grow, they must prioritize customer experiences. That includes many different touchpoints and interactions, especially with omnichannel options. As customers […]

View post: Contact Center vs. Call Center: Which One Do You Need?

Contact Center vs. Call Center: Which One Do You Need?

Posted on April 18, 2022

The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]

View post: Your Contact Center Should Be Cloud-Based

Your Contact Center Should Be Cloud-Based

Posted on April 12, 2022

The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]

View post: CCaaS for Small Business: Utopia or Reality?

CCaaS for Small Business: Utopia or Reality?

Posted on April 5, 2022

Small businesses are often fast adopters of technology. Still, they often think they’re “too small” to need something that they see as enterprise-specific. That can be the case with […]

View post: The Complete Guide to Contact Center Disaster Recovery

The Complete Guide to Contact Center Disaster Recovery

Posted on March 15, 2022

Disaster recovery is something you must plan for, but hope never happens. What’s critical in developing a strategy is to have as little disruption as possible. And one of the most […]

View post: The Future of Customer Communication: 4 Channels and Approaches

The Future of Customer Communication: 4 Channels and Approaches

Posted on March 14, 2022

The way your business interacts with customers defines the customer experience (CX). From promotional messaging to customer support and bill and payment notifications, every customer […]

View post: Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Posted on March 8, 2022

Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]

View post: 3 Ways an Outbound Contact Center Can Boost Sales

3 Ways an Outbound Contact Center Can Boost Sales

Posted on March 7, 2022

Traditionally, contact centers are viewed as a customer service solution. Agents receive inbound calls, address problems, answer questions, and use the call experience to create a positive […]

View post: What Is Contact Center as a Service (CCaaS)?

What Is Contact Center as a Service (CCaaS)?

Posted on March 3, 2022

Contact centers are a direct link between customers and businesses. The importance of this segment of your business is substantial. Most companies are prioritizing customer experience, […]

View post: 4 Customer Pain Points Every Business Needs to Address

4 Customer Pain Points Every Business Needs to Address

Posted on February 17, 2022

Even the most loved brands in the world still have to address customer pain points. Those that are customer-centric and consider the customer retain customers and build stronger trust. Every […]