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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

View post: New Backup Service for Microsoft 365 protects vulnerable data
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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

View post: Improve eCommerce Operations with VoIP

Improve eCommerce Operations with VoIP

Posted on September 15, 2021

eCommerce businesses have unique needs when it comes to serving their customer base. Creating better experiences is one of the best ways to delight and retain customers. It’s hard to […]

View post: UCaaS or CCaaS – What’s the Difference?

UCaaS or CCaaS – What’s the Difference?

Posted on September 13, 2021

There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]

View post: UCaaS vs. On-Premises: What Works Best for Modern Businesses?

UCaaS vs. On-Premises: What Works Best for Modern Businesses?

Posted on September 8, 2021

Modern businesses require a more robust solution for communications and collaboration than just a phone system. That’s why many adopted unified communications platforms. However, not every […]

View post: What Are Call Queues and How Do They Work?

What Are Call Queues and How Do They Work?

Posted on September 1, 2021

Nobody likes to wait, whether they’re in a physical line or a virtual one. It can quickly frustrate and anger customers. Thus, streamlining the contact process by leveraging […]

View post: Is Your Email Exchange Secure and Compliant?

Is Your Email Exchange Secure and Compliant?

Posted on August 25, 2021

Email is a critical channel for communication for any business. In highly regulated industries, the security requirements for email differ depending on the information it contains. That means you need a secure email exchange to meet compliance. But how do you know if your email solution is really secure and compliant?

View post: Why Cloud-Based Communications Took Off During the Pandemic

Why Cloud-Based Communications Took Off During the Pandemic

Posted on August 23, 2021

During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.

View post: Cultivating Customer Loyalty with Contact Center Software

Cultivating Customer Loyalty with Contact Center Software

Posted on August 18, 2021

How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.

View post: 6 Webinar Trends Every Company Should Consider

6 Webinar Trends Every Company Should Consider

Posted on August 16, 2021

Webinars have been an important marketing and engagement tool for years. During the pandemic, the use of virtual events skyrocketed. Between February and March of 2020 alone, the number of B2B brands in the United States using live webinars increased by 36 percent. Whether your company is new to hosting virtual events or not, you should familiarize yourself with the latest webinar trends. This space is more active than ever – take a look at what other brands are doing to help inspire your company’s webinar strategy.

View post: Easy VoIP Setup Supports Work from Wherever

Easy VoIP Setup Supports Work from Wherever

Posted on August 4, 2021

The way the world works forever changed during the pandemic, and it’s likely not going to return to the old normal. Business owners realize the value of enabling work from wherever models […]

View post: Unified Communications Explained – Everything You Need to Know to Get Started

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on August 3, 2021

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.