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Is Your Organization Properly Equipped to Enable Work Collaboration?

Posted on November 2, 2020

Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.

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Video Conferencing Is the New Email

Posted on June 16, 2020

Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.

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The Power of Radio and Kindness Funds 5 Million Meals for Feeding America

Posted on June 11, 2020

Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.

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How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt

Posted on June 1, 2020

When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.

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How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Posted on June 1, 2020

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.

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Switch to Cloud-Based Phone Systems and Reap These Benefits

Posted on May 28, 2020

Every business understands the importance of communication. While there are many channels in which to do this, phone systems are still the most vital. Upgrading to cloud-based phone systems can provide your company with substantial benefits.

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Preparing for the New Normal in Business

Posted on May 15, 2020

Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.

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Your Phone is Now Your Front Door

Posted on May 13, 2020

For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.

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Remote Work Is Here to Stay: What Lies Ahead for Businesses Tomorrow?

Posted on April 14, 2020

The new normal has settled in on the business world. To accommodate for the current environment and public health emergency, workers have shifted to work from home mode. This significant change will forever impact the way people work as companies realize that remote work is productive, cost-effective, and efficient.

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How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic

Posted on April 2, 2020

Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.

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Remote Work – Be There Without Being There

Posted on March 10, 2020

Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.