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View post: Successful Managed Print Services Provider ImageNet Consulting Builds to Its Future by Adding Intermedia UCaaS to Its Product Portfolio
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Successful Managed Print Services Provider ImageNet Consulting Builds to Its Future by Adding Intermedia UCaaS to Its Product Portfolio

Posted on July 21, 2021

For a business to stay in business for years, let alone decades, the foresight and willingness to evolve is usually central to its story.  Those in the technology industry often reinvent themselves many times over to serve new and emerging needs. ImageNet Consulting is one of those organizations that has seen itself evolve over the years, and success has always seemed to follow. 

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Successful Managed Print Services Provider ImageNet Consulting Builds to Its Future by Adding Intermedia UCaaS to Its Product Portfolio

Posted on July 21, 2021

For a business to stay in business for years, let alone decades, the foresight and willingness to evolve is usually central to its story.  Those in the technology industry often reinvent themselves many times over to serve new and emerging needs. ImageNet Consulting is one of those organizations that has seen itself evolve over the years, and success has always seemed to follow. 

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Modernizing a 100-Year-Old Real Estate Business with a Cloud-Based Phone System Helps Company Realize Greater Efficiency and Record Sales

Posted on May 4, 2021

Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more companies, this includes the decommissioning of on-premises business phone systems.

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Is Your Organization Properly Equipped to Enable Work Collaboration?

Posted on November 2, 2020

Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.

View post: Contact Center Software Enables an Omnichannel Strategy
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Contact Center Software Enables an Omnichannel Strategy

Posted on January 13, 2021

Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.

View post: 5 Reasons to Start Using Cloud Communications Today

5 Reasons to Start Using Cloud Communications Today

Posted on January 7, 2021

Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.

View post: On-Premise Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?
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On-Premise Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?

Posted on October 30, 2020

Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.

View post: Create a Complete Communications Solution for Your Business that’s Fully Integrated
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Create a Complete Communications Solution for Your Business that’s Fully Integrated

Posted on October 28, 2020

About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.

View post: Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers
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Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on October 1, 2020

Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.

View post: Timing Was Everything for This Manufacturer Deemed Essential During COVID-19
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Timing Was Everything for This Manufacturer Deemed Essential During COVID-19

Posted on August 20, 2020

How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?

View post: Video Conferencing Is the New Email
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Video Conferencing Is the New Email

Posted on June 16, 2020

Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.

View post: The Power of Radio and Kindness Funds 5 Million Meals for Feeding America
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The Power of Radio and Kindness Funds 5 Million Meals for Feeding America

Posted on June 11, 2020

Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.

View post: How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt
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How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt

Posted on June 1, 2020

When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.

View post: How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment
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How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Posted on June 1, 2020

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.