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Is Your Organization Properly Equipped to Enable Work Collaboration?

Posted on November 2, 2020

Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.

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Your Phone is Now Your Front Door

Posted on May 13, 2020

For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.

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Remote Work Is Here to Stay: What Lies Ahead for Businesses Tomorrow?

Posted on April 14, 2020

The new normal has settled in on the business world. To accommodate for the current environment and public health emergency, workers have shifted to work from home mode. This significant change will forever impact the way people work as companies realize that remote work is productive, cost-effective, and efficient.

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How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic

Posted on April 2, 2020

Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.

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Remote Work – Be There Without Being There

Posted on March 10, 2020

Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.

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How Much Is Your Old Phone System Costing You?

Posted on December 23, 2019

You may be sticking with your legacy phone system because you’re worried about the costs involved with updating to a new one. The reality is, if you compare your old phone system cost history to how much you can save once you switch to a cloud-based system, you’ll actually see that you’re losing money – while also missing out on the business benefits a modern phone system provides.

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The ROI of Cloud-Based Phone Systems

Posted on December 17, 2019

If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.

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4 Reasons Cloud Storage Can Optimize Your Business

Posted on December 16, 2019

One of the most universal advantages of adopting cloud technology is being able to store data offsite on remote servers, otherwise known as cloud storage. From fledgling startups to international enterprise-level organizations, cloud storage offers key business advantages.

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7 Reasons to Hang Up Legacy Phone Systems

Posted on October 29, 2019

You may think that switching to a new phone system will be too complex or expensive. The reality is that the transition from an old legacy phone system to a cloud-based PBX system can be very smooth and fast. Take a closer look at 7 reasons why it’s time to hang up legacy phone systems.

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Your contact center should be cloud-based. Just ask Jerry…

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.