Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more companies, this includes the decommissioning of on-premises business phone systems.
Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more companies, this includes the decommissioning of on-premises business phone systems.
Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
A new user base experienced cloud communications for the first time when companies had to create virtual work environments. This rapid adoption of cloud technologies was a necessity to keep business moving during the pandemic. Those new cloud adoptees and many that will follow, as digital transformation accelerates, likely have questions and concerns about the technology. To support first-timers, we’ve put together some critical cloud communication tips.
Modern businesses thrive when they master communications. To do this, they need the right technology. Traditional legacy phone systems are restrictive and limited, but moving phone communications to the cloud enables mobility and flexibility. If you’re considering upgrading your phone system, you’ll want to know about a PBX cloud phone system.
Cloud adoption is soaring for businesses. The acceleration of this trend is partly due to the pandemic. However, it was already in motion before the coronavirus crisis hit as 94 percent of enterprises use some type of cloud service. Companies realize the many benefits of using the cloud, but new adopters likely have questions and concerns. To support first-time cloud users, we’ve developed these vital tips to ensure an easy migration.
Companies from all industries are increasingly relying on the cloud to store data. Others are moving their entire software infrastructure to benefit from the advantages of cloud storage in a big way. A recent IDG survey involving more than 550 IT professionals revealed that the majority (59 percent) of organizations are planning on being mostly or all in the cloud within a year. Only 38 percent were at this point midway through 2020.
Cloud communications are foundational to any modern business. They enable streamlined and integrated communication and collaboration and offer a host of benefits.. One that you probably haven’t considered is a competitive advantage. Let’s explore why this technology can give you an edge.
Cloud storage offers huge advantages for businesses today. Not only is it more cost-effective to rely on cloud servers, but your organization also gains mobile access to data. This translates to increased flexibility and greater resilience – something every business is looking for more of in 2021. But, what is cloud storage, how does it work, and is it truly a smart option for your company?
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.
About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.
Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
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