Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.
Companies from all industries are increasingly relying on the cloud to store data. Others are moving their entire software infrastructure to benefit from the advantages of cloud storage in a big way. A recent IDG survey involving more than 550 IT professionals revealed that the majority (59 percent) of organizations are planning on being mostly or all in the cloud within a year. Only 38 percent were at this point midway through 2020.
Cloud communications are foundational to any modern business. They enable streamlined and integrated communication and collaboration and offer a host of benefits.. One that you probably haven’t considered is a competitive advantage. Let’s explore why this technology can give you an edge.
Cloud storage offers huge advantages for businesses today. Not only is it more cost-effective to rely on cloud servers, but your organization also gains mobile access to data. This translates to increased flexibility and greater resilience – something every business is looking for more of in 2021. But, what is cloud storage, how does it work, and is it truly a smart option for your company?
Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.
Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.
Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?
Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.
Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.
2020: Approximately 306.4 billion emails were sent and received daily. 📩 By 2024: That number will be over 360 bil… https://t.co/FcBlWTBtSi
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