Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers
Posted on October 1, 2020
Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.