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On-premises environments

View post: 5 Reasons Your Business Needs a Contact Center
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5 Reasons Your Business Needs a Contact Center

Posted on July 5, 2022

Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.

View post: What Is Cloud Communications?
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What Is Cloud Communications?

Posted on July 4, 2022

More businesses are using cloud communications today. Find out what it is and how your organization can benefit from cloud technology.

View post: 6 Benefits of VoIP for Small Business
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6 Benefits of VoIP for Small Business

Posted on June 13, 2022

Cloud-based calling offers important advantages, including lower costs and greater flexibility. Learn about the benefits of VoIP for small business.

View post: How to Modernize Your On-Premises Phone System

How to Modernize Your On-Premises Phone System

Posted on November 10, 2021

Phone systems are a vital piece of technology that every business needs. Communication is central to a company’s operations, customer service, and more. However, not every phone system […]

View post: On-Premises Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?

On-Premises Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?

Posted on January 27, 2021

Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
To make the most suitable choice for your business, you’ll need to consider whether the phone system facilitates staff flexibility and what features are required to achieve consistent performance.

View post: Stranded Oil Leverages Intermedia’s Communications and Collaboration Tools to Help Deploy a “Pajama Work Model,” and Save $100K Annually Along the Way
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Stranded Oil Leverages Intermedia’s Communications and Collaboration Tools to Help Deploy a “Pajama Work Model,” and Save $100K Annually Along the Way

Posted on October 22, 2020

With all workers moving to remote, Mr. Osburn said the transition was rather easy. “I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the Intermedia platform was ready to go. Really, it was just another day at the office,” he commented.

View post: Timing Was Everything for This Manufacturer Deemed Essential During COVID-19
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Timing Was Everything for This Manufacturer Deemed Essential During COVID-19

Posted on August 20, 2020

How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?

View post: 5 Ways Unified Communications Supports Remote Workers
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5 Ways Unified Communications Supports Remote Workers

Posted on March 6, 2020

Nurturing a more productive workplace requires a company culture that supports it along with the right tools. Here are five ways hosted VoIP improves productivity in the workplace.

View post: How Much Is Your Old Phone System Costing You?
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How Much Is Your Old Phone System Costing You?

Posted on December 23, 2019

You may be sticking with your legacy phone system because you’re worried about the costs involved with updating to a new one. The reality is, if you compare your old phone system cost history to how much you can save once you switch to a cloud-based system, you’ll actually see that you’re losing money – while also missing out on the business benefits a modern phone system provides.

View post: What Is Contact Center as a Service (CCaaS)?
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What Is Contact Center as a Service (CCaaS)?

Posted on November 19, 2019

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so.  Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.