Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
Effective time management is a significant challenge for most remote workers. But it doesn’t have to be. Discussed herein are realistic time management tips that’ll turn you into a telecommuting pro within no time.
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.
In the past week, I heard from several former colleagues who contacted me for advice on managing remote workers. As companies around the globe grapple to address coronavirus and the workplace, managers who have never led distributed workforces before are facing the very real likelihood of an immediate crash-course in remote management.
Your video conferencing platform is one of your company’s most important business communications tools. Forty-one percent of users believe that companies who incorporate video conferencing as a communications channel have more engaged employees, and 89 percent say it helps them feel more connected.
In seeking out communication tools for your company, you’ve probably come across the terms Unified Communications as a Service (UCaaS) and voice over internet protocol (VoIP). While VoIP has been the standard for many years, UCaaS is relatively new. So, what’s the difference? Let’s explore UCaaS vs. VoIP so that you can be informed in making the best buying decision for your organization.
Using VoIP instead of a traditional phone system offers wide-ranging advantages to businesses, which is why so many companies are making the switch. A 2019 Future Market Insights study projected corporate VoIP subscribers worldwide to reach 204.8 billion by 2020. The benefits of VoIP, or Voice over Internet Protocol, go far beyond easier communication and reduced costs. They can help your company remain competitive and thrive in the digital age.
The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.
Even though many safeguards have been put in place to keep you from having to deal with email spam, robocalls are becoming more prevalent than ever; some would call it an epidemic. The FTC recently released its 2019 Do Not Call Registry Data Book, noting that 71% of complaints are related to robocalls.
Not all UCaaS providers structure their MSP partner relationships in the same way, and few of them do so with an approach that benefits your business. How do you choose the right provider whose partner model benefits your business the most?
