Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
Effective time management is a significant challenge for most remote workers. But it doesn’t have to be. Discussed herein are realistic time management tips that’ll turn you into a telecommuting pro within no time.
Whether you’ve been working remotely for years or are transitioning, virtual meetings can encourage better engagement and collaboration. Being in the same room with someone doesn’t necessarily mean you’ll have a fruitful meeting. In fact, there are lots of stats and data that support the idea that video conferencing is more productive than in-person meetings.
In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.
If you want to keep your conference call from being the epitome of a meme, then you need to reinvent the way you think about virtual meetings. Online meetings can be interactive and effective with the right technology and strategy. If you want to keep remote meetings engaging and on track, then use these 10 valuable tips.
Working remotely doesn’t mean you have to be isolated. That is what’s so great about video conferencing platforms. Face to face communication is now possible without being in the same place. The same connection can be created even if you’re thousands of miles away. While it’s very easy to set up in theory, you always want to look your best and a little prework is needed to do so.
With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.
With an unprecedented number of businesses encouraging or mandating personnel to work from home, both business leaders and employees are suddenly faced with the challenge of operating effectively as a distributed workforce. Suddenly there are a lot of questions about what it takes to support remote employees.
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.
In the past week, I heard from several former colleagues who contacted me for advice on managing remote workers. As companies around the globe grapple to address coronavirus and the workplace, managers who have never led distributed workforces before are facing the very real likelihood of an immediate crash-course in remote management.
Your video conferencing platform is one of your company’s most important business communications tools. Forty-one percent of users believe that companies who incorporate video conferencing as a communications channel have more engaged employees, and 89 percent say it helps them feel more connected.
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