Compliance

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View post: How Contact Centers Use Electronic Health Records to Improve Patient Interactions

How Contact Centers Use Electronic Health Records to Improve Patient Interactions

When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]

February 23, 2024

3 mins to read

View post: 10 Reasons You Need a Cloud Call Center

10 Reasons You Need a Cloud Call Center

Learn why a cloud call center from Intermedia provides your customer support and sales teams with a convenient platform that helps you drive revenue.

October 30, 2023

5 mins to read

View post: Intermedia’s Triple Shield Commitment to Cybersecurity and Building a Safer Digital World

Intermedia’s Triple Shield Commitment to Cybersecurity and Building a Safer Digital World

As you may know, October is Cybersecurity Awareness month with 2023 marking the 20th year since its inception. This collaborative effort between both government and industry aims to amplify […]

October 20, 2023

3 mins to read

View post: Intermedia Archiving – Why retention-based archiving is a better approach for businesses than just storing data

Intermedia Archiving – Why retention-based archiving is a better approach for businesses than just storing data

As businesses adopt UC platforms to improve collaboration and productivity, important conversations and interactions take place across a myriad of communication channels such as chat, SMS, […]

April 14, 2023

3 mins to read

View post: How (and Why) to Create an Effective Communication Plan

How (and Why) to Create an Effective Communication Plan

Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.

July 25, 2022

5 mins to read

View post: Partners: Are You Helping Customers Plan for Ransomware Attacks?

Partners: Are You Helping Customers Plan for Ransomware Attacks?

Ransomware attacks are a threat all businesses face. As an IT provider, are you doing enough to help your customers keep their data safe?

April 8, 2022

5 mins to read

View post: 4 Things to Seek Out in a Legal Services UCaaS Provider

4 Things to Seek Out in a Legal Services UCaaS Provider

Law firms are a prime target for cyber attackers because they handle a large amount of sensitive data. According to a report published by the American Bar Association, 29 percent of law […]

January 13, 2022

5 mins to read

View post: FBI warns about new attacks targeting new hires and remote workers

FBI warns about new attacks targeting new hires and remote workers

Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.

October 5, 2020

1 min to read

View post: Are Your Emails HIPAA Compliant?

Are Your Emails HIPAA Compliant?

Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.

August 19, 2020

4 mins to read

View post: Cloud Solutions: Cloud Backup vs. Cloud Storage vs. Cloud Synching

Cloud Solutions: Cloud Backup vs. Cloud Storage vs. Cloud Synching

The Cloud simply offers too many advantages to small businesses and large enterprises alike not to use it. But, the reality is that making the digital leap to cloud solutions can get a little messy. There are so many different ways to approach the Cloud, from simple moves like adopting a cloud sharing service to taking a hybrid approach to the Cloud or using a fully integrated solution.

October 22, 2019

5 mins to read