What Is Contact Center as a Service (CCaaS)?

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so. Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.

Backup & File Sharing, Cloud best practices, Compliance, Industry topics, Intermedia news, SecuriSync Backup and File Sharing, Security, Security and Compliance, Services, The Cloud

Cloud Solutions: Cloud Backup vs. Cloud Storage vs. Cloud Synching

Posted on October 22, 2019

The Cloud simply offers too many advantages to small businesses and large enterprises alike not to use it. But, the reality is that making the digital leap to cloud solutions can get a little messy. There are so many different ways to approach the Cloud, from simple moves like adopting a cloud sharing service to taking a hybrid approach to the Cloud or using a fully integrated solution.

Cloud best practices, Contact Center, Industry topics, Intermedia news, News and announcements, Services, The Cloud, Voice and Unified Communications

Your contact center should be cloud-based. Just ask Jerry…

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.

Cloud best practices, Mobility

How BYOD impacts the future of unified communications

Posted on July 20, 2017

The goal with BYOD is to create a safe, unified gateway for work-related activities. But, before introducing a BYOD policy, companies need to evaluate how it could impact business.

Backup & File Sharing, Cloud best practices, SecuriSync Backup and File Sharing, Security, Usage tips

An SMB Survival Guide: Safeguarding Against Outages with Cloud Voice

Posted on May 31, 2017

To prevent data loss from ransomware or mass file deletion, companies need to deploy a file backup solution, one that’s equipped with the right features to help businesses recover from cyberattacks like ransomware. After all, downtime can impede business goals and hurt customer trust.

Cloud best practices, Exchange Email, Productivity and Email, Security, Usage tips

Catch and release: it’s phishing season

Posted on May 26, 2017

To help lessen the likelihood of a tax-season phishing attack, we’re looking at five methods cybercriminals use to breach networks during tax season and offering tips to help you keep a grip on personal information.

Backup & File Sharing, Cloud best practices, SecuriSync Backup and File Sharing, Security, Usage tips

An SMB Survival Guide: Protecting Your Business from the Unexpected

Posted on May 24, 2017

Cloud best practices, Industry and Enterprise Solutions, Partner Program

Partner Webinar: Catch the Healthcare Wave with Office 365

Posted on April 11, 2017

This month, our Healthcare-specific webinar will offer our partners a strategic look at the latest happenings in healthcare, according to ChannelE2E, publisher of the Top 100 Vertical Market MSP survey.

Cloud best practices, On-premises environments, The Cloud, Voice: Cloud PBX

VoIP Game Changer: 5 must-haves for seamless adoption

Posted on February 28, 2017

Voice over Internet Protocol (VoIP) is a broadly used, but little understood, umbrella term to describe something simple: sending your voice over the internet. VoIP capabilities appear in […]

Backup & File Sharing, Cloud best practices, Compliance, Intermedia news, SecuriSync Backup and File Sharing, Security, The Cloud

Survey results show cyber threats are shaking IT confidence

Posted on February 23, 2017

Late last year, we released Intermedia’s inaugural IT Confidence Index. To recap: we measured the confidence levels of 350 IT decision makers (ITDMs) on a 10-point scale where 0 represents […]

Cloud best practices, Skype for Business, The Business Cloud, The Cloud, Voice and Unified Communications, Voice: Cloud PBX

The Benefits of a Cloud-Based Phone System for Small and Medium-Sized Businesses

Email Archiving, Email Continuity, Encrypted Email, Exchange Email, On-premises environments, Productivity and Email, Security and Compliance, The Business Cloud

5 Reasons to Move Your On-premises Exchange to the Cloud

Cloud best practices, Industry topics, The Business Cloud, Voice and Unified Communications, Voice: Cloud PBX

The 1-2-3 Guide to Retail Phone Systems

Contact Center, Features, Voice and Unified Communications

Are You Getting the Most Out of Your IVR? 6 Things to Look Out For

Intermedia news

The Pro Buyer's Guide to the Best IVR Platform

Intermedia news

IT Solution Providers - Want to Stand Out from the Crowd? Consider White Labeling the Solutions You Sell

Cloud best practices, Skype for Business, The Business Cloud, The Cloud, Voice and Unified Communications, Voice: Cloud PBX

The Benefits of a Cloud-Based Phone System for Small and Medium-Sized Businesses

Email Archiving, Email Continuity, Encrypted Email, Exchange Email, On-premises environments, Productivity and Email, Security and Compliance, The Business Cloud

5 Reasons to Move Your On-premises Exchange to the Cloud

Industry topics

Maximizing Revenue and Customer Satisfaction with UCaaS and VoIP Reselling

Cloud best practices

Related Topics:

Cloud best practices, Contact Center, On-premises environments