Agent Workforce Optimization: The Step-By-Step Guide
Posted on October 17, 2022
Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
Remote teams can benefit from a virtual water cooler. Find out what it is and why your company should have one.
Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.
Late last year, we released Intermedia’s inaugural IT Confidence Index. To recap: we measured the confidence levels of 350 IT decision makers (ITDMs) on a 10-point scale where 0 represents […]
As part of our blog series about ransomware and its impact on businesses, we sat down with several Intermedia partners to get their thoughts. In this installment of the series, we talk with […]
I see news reports everyday about ransomware attacking businesses right and left. Some reports blame hackers seeking money, others say foreign countries are to blame. For companies that fall […]
Read part I of this series. The other night, my Internet provider suddenly went down. This rarely happens, but when it does, it can bring the worst out of me. Especially when I was just […]
If you read our Small + Medium Business Mobile Trends Report, you might be wondering if Apple is the best platform for your business. What about Android? What about BlackBerry?Here’s […]