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Cloud best practices

View post: 4 Reasons Cloud Storage Can Optimize Your Business
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4 Reasons Cloud Storage Can Optimize Your Business

Posted on December 16, 2019

One of the most universal advantages of adopting cloud technology is being able to store data offsite on remote servers, otherwise known as cloud storage. From fledgling startups to international enterprise-level organizations, cloud storage offers key business advantages.

View post: Why VoIP Solutions Work Best for Remote Teams
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Why VoIP Solutions Work Best for Remote Teams

Posted on December 12, 2019

In the modern world, flexibility has become a significant element in how employees work. Technology provides workers with the ability to do their jobs from anywhere. A survey from the International Workplace Group (IWG) found that 70% of employees work at least one day of the week remotely. Remote working has certainly changed workplace dynamics, including those related to communications. Many organizations have found that VoIP solutions work best for remote teams.

View post: What Is Contact Center as a Service (CCaaS)?
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What Is Contact Center as a Service (CCaaS)?

Posted on November 19, 2019

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so.  Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.

View post: Your contact center should be cloud-based. Just ask Jerry…
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Your contact center should be cloud-based. Just ask Jerry…

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.

View post: How to Grow Your Business as a UCaaS Provider
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How to Grow Your Business as a UCaaS Provider

Posted on August 20, 2019

Not all UCaaS providers structure their MSP partner relationships in the same way, and few of them do so with an approach that benefits your business. How do you choose the right provider whose partner model benefits your business the most?

View post: How BYOD impacts the future of unified communications
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How BYOD impacts the future of unified communications

Posted on July 20, 2017

The goal with BYOD is to create a safe, unified gateway for work-related activities. But, before introducing a BYOD policy, companies need to evaluate how it could impact business.

View post: Catch and release: it’s phishing season
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Catch and release: it’s phishing season

Posted on May 26, 2017

To help lessen the likelihood of a tax-season phishing attack, we’re looking at five methods cybercriminals use to breach networks during tax season and offering tips to help you keep a grip on personal information.