Agent Workforce Optimization: The Step-By-Step Guide
Posted on October 17, 2022
Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
Remote teams can benefit from a virtual water cooler. Find out what it is and why your company should have one.
To help lessen the likelihood of a tax-season phishing attack, we’re looking at five methods cybercriminals use to breach networks during tax season and offering tips to help you keep a grip on personal information.
To prevent data loss from ransomware or mass file deletion, companies need to deploy a file backup solution, one that’s equipped with the right features to help businesses recover from cyberattacks like ransomware. After all, downtime can impede business goals and hurt customer trust.
In honor of World Backup Day, we’ve decided to cover the importance of file backup and how real-time solutions and business continuity play a vital role in encouraging work productivity and preventing data loss.
Ryan Barrett, Intermedia VP of Security and Privacy, offers sound advice to help your company in his latest Forbes article There’s just no getting around the fact that ransomware attacks […]
Reseller partners often ask me for guidance on how they should price Intermedia’s services. For partners selling under Intermedia’s private label program, they’re able to set any […]
Introducing Quick Tips: helpful tips from our Support and Product experts for getting the most out of your cloud services. Each installment of our series will tackle a different topic, from […]
I see news reports everyday about ransomware attacking businesses right and left. Some reports blame hackers seeking money, others say foreign countries are to blame. For companies that fall […]