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View post: How to Grow Your Business as a UCaaS Provider
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How to Grow Your Business as a UCaaS Provider

Posted on February 17, 2022

Not all UCaaS providers structure their MSP partner relationships in the same way, and few of them do so with an approach that benefits your business. How do you choose the right provider whose partner model benefits your business the most?

View post: What is a PTR record? Do I need one?
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What is a PTR record? Do I need one?

Posted on February 15, 2022

One of the questions I get asked during email migrations is “What is a PTR record? Do I need one?” You may be wondering about messages in your own inbox… Who’s really […]

View post: Partners: 7 Easy tips to master customer centricity
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Partners: 7 Easy tips to master customer centricity

Posted on June 15, 2017

Businesses today need to prove their customer-centricity if they’re to win and retain clients. Here are 7 tips to better align with your customers.

View post: Catch and release: it’s phishing season
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Catch and release: it’s phishing season

Posted on May 26, 2017

To help lessen the likelihood of a tax-season phishing attack, we’re looking at five methods cybercriminals use to breach networks during tax season and offering tips to help you keep a grip on personal information.

View post: HIPAA audits highlight need for BAAs
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HIPAA audits highlight need for BAAs

Posted on December 9, 2016

OCR Phase 2 HIPAA audit programs highlight cloud services and MSP business associates The Office for Civil Rights (OCR), part of the U.S. Department of Health and Human Services responsible […]

View post: Quick Tips: Recovering deleted emails
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Quick Tips: Recovering deleted emails

Posted on October 11, 2016

In this issue of Quick Tips, Phill Lewis offers assistance with recovering accidentally deleted emails. Read other posts in this ongoing series here, here, here. Deleting items by mistake […]

View post: Partners: Looking for pricing guidance? Consider multiple factors…
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Partners: Looking for pricing guidance? Consider multiple factors…

Posted on September 6, 2016

Reseller partners often ask me for guidance on how they should price Intermedia’s services.  For partners selling under Intermedia’s private label program, they’re able to set any […]