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View post: How to Support Customers Virtually
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How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.

View post: New Feature Announcement for HostPilot® and the Partner Portal – Two-factor authentication (2FA)
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New Feature Announcement for HostPilot® and the Partner Portal – Two-factor authentication (2FA)

Posted on September 7, 2016

Two-factor authentication (2FA) is one of the best ways to help ensure your HostPilot® or Partner Portal account don’t get hacked. With 2FA enabled, account owners, account contacts and […]

View post: Partners: Looking for pricing guidance? Consider multiple factors…
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Partners: Looking for pricing guidance? Consider multiple factors…

Posted on September 6, 2016

Reseller partners often ask me for guidance on how they should price Intermedia’s services.  For partners selling under Intermedia’s private label program, they’re able to set any […]

View post: Quick Tips: The case of the vanishing email
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Quick Tips: The case of the vanishing email

Posted on August 18, 2016

Another post in our Quick Tips series, offering helpful tips for getting the most out of your Intermedia services. This edition talks about the mystery of missing message bodies in Outlook […]

View post: Quick Tips: Troubleshooting Outlook connectivity
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Quick Tips: Troubleshooting Outlook connectivity

Posted on June 23, 2016

Introducing Quick Tips: helpful tips from our Support and Product experts for getting the most out of your cloud services. Each installment of our series will tackle a different topic, from […]

View post: Meet our Support team: A chat with Zach Calhoon, our Client Services Support Guru
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Meet our Support team: A chat with Zach Calhoon, our Client Services Support Guru

Posted on June 2, 2016

At Intermedia, we strive to provide the very best customer service experience to our customers. And every year, we reward the support and onboarding technicians who receive the highest […]