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View post: How to Support Customers Virtually
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How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.

View post: 3 Lessons Learned About Remote Work in 2020

3 Lessons Learned About Remote Work in 2020

Posted on October 11, 2021

2020 will be remembered for a lot of things, but the big shift in the business world was the mass adoption of remote work. With more people working from home than ever before last year – […]

View post: How to Set Up Boundaries When Working from Anywhere

How to Set Up Boundaries When Working from Anywhere

Posted on February 11, 2021

Technology has enabled today’s workforce to accomplish business tasks in the office, from home, or on the go. Teams can truly work from anywhere – with a wide variety of devices. Tablets, laptops, and even smartphones provide power and portability unmatched in the past.

View post: Work from Home Burnout – Surviving the New Normal

Work from Home Burnout – Surviving the New Normal

Posted on February 10, 2021

Even before the COVID virus invaded our world and totally changed the way many companies do business, organizations of all sizes and industries were changing the way they conduct their operations.

View post: When you need support from a vendor, you need it right now.
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When you need support from a vendor, you need it right now.

Posted on March 1, 2017

The support game has changed. Offering 24/7 support is a start. However, what support really means is resting assured that knowledgeable and friendly experts will be there to quickly resolve […]

View post: HIPAA audits highlight need for BAAs
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HIPAA audits highlight need for BAAs

Posted on December 9, 2016

OCR Phase 2 HIPAA audit programs highlight cloud services and MSP business associates The Office for Civil Rights (OCR), part of the U.S. Department of Health and Human Services responsible […]

View post: ConnectWise/IT Nation news roundup
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ConnectWise/IT Nation news roundup

Posted on November 22, 2016

Recently, we announced an upcoming integration between Intermedia’s Partner Portal and ConnectWise, a great professional services management tool used by many of our partners. The news […]

View post: J.D. Power certifies Intermedia for excellence in Assisted Technical Support
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J.D. Power certifies Intermedia for excellence in Assisted Technical Support

Posted on November 16, 2016

J.D. Power Certifies Intermedia for excellence in Assisted Technical Support, a first among cloud application providers I’m so excited to announce that Intermedia has achieved […]

View post: Partners: Intermedia brings new integrations to ConnectWise
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Partners: Intermedia brings new integrations to ConnectWise

Posted on November 9, 2016

Today at IT Nation, the largest event in the technology solution provider industry, Intermedia is announcing an exciting new way for MSPs to further streamline business operations. As MSPs […]

View post: Partners: Intermedia receives J.D. Power certification
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Partners: Intermedia receives J.D. Power certification

Posted on November 2, 2016

We take great pride in delivering a Worry-Free Experience™ to our partners. However, it can be difficult to summarize, in a few words, everything that Worry-Free embodies. Sure, it’s […]

View post: Quick Tips: Recovering deleted emails
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Quick Tips: Recovering deleted emails

Posted on October 11, 2016

In this issue of Quick Tips, Phill Lewis offers assistance with recovering accidentally deleted emails. Read other posts in this ongoing series here, here, here. Deleting items by mistake […]