Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.
Technology has enabled today’s workforce to accomplish business tasks in the office, from home, or on the go. Teams can truly work from anywhere – with a wide variety of devices. Tablets, laptops, and even smartphones provide power and portability unmatched in the past.
In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.
We are writing to inform all Microsoft® Office users of a new zero-day attack that installs malware onto fully patched systems running Microsoft’s operating system via an Office vulnerability. We recommend refraining from sending or opening any Word documents via email.
The support game has changed. Offering 24/7 support is a start. However, what support really means is resting assured that knowledgeable and friendly experts will be there to quickly resolve […]
