In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.
In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.
In November 2016, we found a new, better way to demonstrate to customers and partners what we mean by Worry-Free Experience: we announced that the Technology Services Industry Association (TSIA) and J.D. Power certified Intermedia for excellence in Assisted Technical Support.
We are writing to inform all Microsoft® Office users of a new zero-day attack that installs malware onto fully patched systems running Microsoft’s operating system via an Office vulnerability. We recommend refraining from sending or opening any Word documents via email.
The support game has changed. Offering 24/7 support is a start. However, what support really means is resting assured that knowledgeable and friendly experts will be there to quickly resolve […]
Recently, we announced an upcoming integration between Intermedia’s Partner Portal and ConnectWise, a great professional services management tool used by many of our partners. The news […]
J.D. Power Certifies Intermedia for excellence in Assisted Technical Support, a first among cloud application providers I’m so excited to announce that Intermedia has achieved […]
Today at IT Nation, the largest event in the technology solution provider industry, Intermedia is announcing an exciting new way for MSPs to further streamline business operations. As MSPs […]
We take great pride in delivering a Worry-Free Experience™ to our partners. However, it can be difficult to summarize, in a few words, everything that Worry-Free embodies. Sure, it’s […]
Two-factor authentication (2FA) is one of the best ways to help ensure your HostPilot® or Partner Portal account don’t get hacked. With 2FA enabled, account owners, account contacts and […]
Reseller partners often ask me for guidance on how they should price Intermedia’s services. For partners selling under Intermedia’s private label program, they’re able to set any […]
Customer Hot Take: The concept of “timely responses” doesn’t hold the same meaning as it used to. ⏳ Find out why in… https://t.co/lIRkEbb9ki
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Is it #Quakes season yet? @SJEarthquakes https://t.co/zUIyZaJkhL
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Our own CMO @ScottsVoice recently shared his predictions into what businesses can expect this year. *Spoiler Alert!… https://t.co/0bb1JBHfQI
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