Making the change to remote work?
We're happy to help you stay connected

Learn more
,

How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.

How to Set Up Boundaries When Working from Anywhere

Posted on February 11, 2021

Technology has enabled today’s workforce to accomplish business tasks in the office, from home, or on the go. Teams can truly work from anywhere – with a wide variety of devices. Tablets, laptops, and even smartphones provide power and portability unmatched in the past.

Work from Home Burnout – Surviving the New Normal

Posted on February 10, 2021

Even before the COVID virus invaded our world and totally changed the way many companies do business, organizations of all sizes and industries were changing the way they conduct their operations.

,

When you need support from a vendor, you need it right now.

Posted on March 1, 2017

The support game has changed. Offering 24/7 support is a start. However, what support really means is resting assured that knowledgeable and friendly experts will be there to quickly resolve […]

, ,

HIPAA audits highlight need for BAAs

Posted on December 9, 2016

OCR Phase 2 HIPAA audit programs highlight cloud services and MSP business associates The Office for Civil Rights (OCR), part of the U.S. Department of Health and Human Services responsible […]

, ,

ConnectWise/IT Nation news roundup

Posted on November 22, 2016

Recently, we announced an upcoming integration between Intermedia’s Partner Portal and ConnectWise, a great professional services management tool used by many of our partners. The news […]

,

J.D. Power certifies Intermedia for excellence in Assisted Technical Support

Posted on November 16, 2016

J.D. Power Certifies Intermedia for excellence in Assisted Technical Support, a first among cloud application providers I’m so excited to announce that Intermedia has achieved […]

, ,

Partners: Intermedia brings new integrations to ConnectWise

Posted on November 9, 2016

Today at IT Nation, the largest event in the technology solution provider industry, Intermedia is announcing an exciting new way for MSPs to further streamline business operations. As MSPs […]

,

Partners: Intermedia receives J.D. Power certification

Posted on November 2, 2016

We take great pride in delivering a Worry-Free Experience™ to our partners. However, it can be difficult to summarize, in a few words, everything that Worry-Free embodies. Sure, it’s […]

, ,

Quick Tips: Recovering deleted emails

Posted on October 11, 2016

In this issue of Quick Tips, Phill Lewis offers assistance with recovering accidentally deleted emails. Read other posts in this ongoing series here, here, here. Deleting items by mistake […]

, , , ,

New Feature Announcement for HostPilot® and the Partner Portal – Two-factor authentication (2FA)

Posted on September 7, 2016

Two-factor authentication (2FA) is one of the best ways to help ensure your HostPilot® or Partner Portal account don’t get hacked. With 2FA enabled, account owners, account contacts and […]