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Intermedia news

Intermedia makes announcements and appears in the news on a regular basis. Check in on the latest Intermedia happenings.

View post: New Backup Service for Microsoft 365 protects vulnerable data
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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

View post: Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business
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Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business

Posted on September 7, 2022

You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.

View post: The Giant List of Customer Service Techniques for 2022
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The Giant List of Customer Service Techniques for 2022

Posted on August 30, 2022

In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.

View post: 7 Skills You Need to Be a Great Customer Service Agent
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7 Skills You Need to Be a Great Customer Service Agent

Posted on August 29, 2022

Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.

View post: The SMB Cybersecurity Cloud Conundrum
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The SMB Cybersecurity Cloud Conundrum

Posted on August 17, 2022

The move to the cloud is the right choice. Beyond cybersecurity strengths, compliance, scalability, and uptime robustness, the typical cloud can deliver far superior ROI. But which cloud platform makes the most sense for your business?

View post: Webinar Marketing: 6 Best Practices to Put You Ahead of the Pack
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Webinar Marketing: 6 Best Practices to Put You Ahead of the Pack

Posted on August 9, 2022

Check out these webinar marketing best practices. With the right technology and strategy, webinars can be a great marketing channel.

View post: How (and Why) to Create an Effective Communication Plan
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How (and Why) to Create an Effective Communication Plan

Posted on July 25, 2022

Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.

View post: San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity
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San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity

Posted on July 8, 2022

“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff  still raves about to this day.”

View post: How UCaaS and CCaaS Working Together Creates Magic
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How UCaaS and CCaaS Working Together Creates Magic

Posted on June 27, 2022

Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.

View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
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International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: Are Remote Agents Receiving Enough Coaching to Be Successful?
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Are Remote Agents Receiving Enough Coaching to Be Successful?

Posted on June 20, 2022

Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.