Making the change to remote work?
We're happy to help you stay connected

Learn more

Intermedia news

Intermedia makes announcements and appears in the news on a regular basis. Check in on the latest Intermedia happenings.

View post: New Backup Service for Microsoft 365 protects vulnerable data
, , , , ,

New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

View post: Agent Workforce Optimization: The Step-By-Step Guide
, ,

Agent Workforce Optimization: The Step-By-Step Guide

Posted on October 17, 2022

Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.

View post: Does Your Company Have a Virtual Water Cooler?
, , , , ,

Does Your Company Have a Virtual Water Cooler?

Posted on October 12, 2022

Remote teams can benefit from a virtual water cooler. Find out what it is and why your company should have one.

View post: How to Record a Webinar: A Quick Guide
,

How to Record a Webinar: A Quick Guide

Posted on October 5, 2022

Learn how to record a webinar for the best results. Find out what webinar platform allows you to record without significant technical work.

View post: 3 Best Practices to Reduce Customer Churn
, , , ,

3 Best Practices to Reduce Customer Churn

Posted on October 3, 2022

Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.

View post: Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business
,

Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business

Posted on September 7, 2022

You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.

View post: The Giant List of Customer Service Techniques for 2022
, ,

The Giant List of Customer Service Techniques for 2022

Posted on August 30, 2022

In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.

View post: 7 Skills You Need to Be a Great Customer Service Agent
, ,

7 Skills You Need to Be a Great Customer Service Agent

Posted on August 29, 2022

Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.

View post: The SMB Cybersecurity Cloud Conundrum
, ,

The SMB Cybersecurity Cloud Conundrum

Posted on August 17, 2022

The move to the cloud is the right choice. Beyond cybersecurity strengths, compliance, scalability, and uptime robustness, the typical cloud can deliver far superior ROI. But which cloud platform makes the most sense for your business?

View post: Webinar Marketing: 6 Best Practices to Put You Ahead of the Pack
, ,

Webinar Marketing: 6 Best Practices to Put You Ahead of the Pack

Posted on August 9, 2022

Check out these webinar marketing best practices. With the right technology and strategy, webinars can be a great marketing channel.