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Search Results for: contact center

119 results found

View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
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International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: How to Build a Profitable Inbound Contact Center

How to Build a Profitable Inbound Contact Center

Posted on May 30, 2022

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice […]

View post: 8 Contact Center Technologies You Should Know About

8 Contact Center Technologies You Should Know About

Posted on May 24, 2022

Contact centers are the heart of your customer experience strategy. They are the first line to address customer queries, resolve problems, and build trust. In the modern world, customers […]

View post: Contact Center vs. Call Center: Which One Do You Need?

Contact Center vs. Call Center: Which One Do You Need?

Posted on April 18, 2022

The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]

View post: Your Contact Center Should Be Cloud-Based

Your Contact Center Should Be Cloud-Based

Posted on April 12, 2022

The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]

View post: The Complete Guide to Contact Center Disaster Recovery

The Complete Guide to Contact Center Disaster Recovery

Posted on March 15, 2022

Disaster recovery is something you must plan for, but hope never happens. What’s critical in developing a strategy is to have as little disruption as possible. And one of the most […]

View post: Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Posted on March 8, 2022

Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]

View post: 3 Ways an Outbound Contact Center Can Boost Sales

3 Ways an Outbound Contact Center Can Boost Sales

Posted on March 7, 2022

Traditionally, contact centers are viewed as a customer service solution. Agents receive inbound calls, address problems, answer questions, and use the call experience to create a positive […]

View post: What Is Contact Center as a Service (CCaaS)?

What Is Contact Center as a Service (CCaaS)?

Posted on March 3, 2022

Contact centers are a direct link between customers and businesses. The importance of this segment of your business is substantial. Most companies are prioritizing customer experience, […]

View post: The 1-2-3 Guide to Retaining Contact Center Employees

The 1-2-3 Guide to Retaining Contact Center Employees

Posted on February 15, 2022

Low call center employee retention is a major problem for companies of all sizes. Historically, call center turnover rates have ranged from 30 to 45 percent. These numbers are still about […]